No, we do not offer Cash on Delivery (COD). All orders have to be 100% prepaid.
Please refer to our Return and Exchange policy page for detailed guidelines on the Return or Exchange process.
We will ship out orders within 2-3 working days from the day of payment confirmation. Delivery of orders usually takes 3-7 days to be delivered to Metropolitan and Tier-1 cities. However, for certain pin codes, it may take a little more time. Delays may be faced due to festivals, public holidays, etc. In case of unprecedented delays, please connect with us on WhatsApp on 9595951219.
You will get a confirmation of your placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.
No, you do not have to bear any shipping charges for your domestic orders. However, shipping charges will apply in case of return or exchange.
At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.
Innerwear, socks, horse bits or any items that have been used cannot be returned or exchanged due to hygiene concerns. Additionally, orders including any free products received during promotional events/offers or those bought in sale are not eligible for returns or exchange.
While placing the order, you will find a detailed size chart in the product description section and guidance on taking the necessary measurements to find the perfect size.
In most cases, the payment will be automatically credited back to your account within 2-3 business days. In case it does not, email us the details of your transaction at jlnequestrian@gmail.com or WhatsApp us on 9595951219. We will verify and revert to you at the earliest.